We have a new definition of unprofessional: my wife just received a message from the owner of the dry cleaners we've used for years, and although they knew we have a hard deadline of Thursday morning to get my mother-in-law's dress back in order for everything to be ready for the burial, they "have had a change of plans" and are going out of town, and the shop won't be open until noon on Thursday.
I really pity the first person that my wife gets in touch with. They have no idea what they'll be dealing with.